Cancellations & refunds

Draft flexible cancellation policy

Cancel at least 72 hours before your booked check-in time for a full refund. For a later cancellation or no-show, the proposed charge is the first night only, including its applicable tax, with the unused balance refunded. All deadlines use Asia/Kolkata. This is a proposed owner-review policy, not a published non-refundable rate.

How to cancel or change a stay

Use the secure Manage my stay link or contact form and include your reservation reference. We record when your request arrives and confirm its outcome in writing. Date changes depend on available rooms and the revised rate. A cancellation request does not itself guarantee an approved refund.

Refund processing

Approved refunds are initiated within two working days to the original payment method where supported. Cash or bank-transfer refunds are agreed and recorded separately. The bank or payment provider controls when funds appear in your account; the property supplies a transaction reference and follows up if delayed. Cancellation and completed refund have separate statuses.

Cancellation by the property

If Avana cannot honour a booking, we return all amounts paid for the cancelled stay. Avana bears the equivalent cancellation charge that would apply to a guest cancelling at the same time, where required. Any alternative accommodation requires your agreement. Statutory rights and remedies remain available.

The policy saved with your booking

Your confirmed booking retains the cancellation terms shown when you reserved. A special rate or group arrangement can differ only if its complete terms were disclosed and agreed before payment. Later policy changes do not apply retrospectively.

Current retreat cancellation terms